Consumer right of withdrawal

If you buy as a consumer, you may withdraw from your online purchase within 14 days after you, or a person you designate other than the carrier, receive the goods. If goods from one order arrive separately, the period starts when the last item is received. You do not need to give a reason.

Tell us clearly that you wish to withdraw by emailing info@bandidoofficial.com or writing to COSMO BELGIUM BVBA, Mechelsesteenweg 297c, 2550 Kontich, Belgium. Send your notice before the withdrawal period expires. Include your order number to help us identify the purchase; prior approval is not required.

Returning the goods

Send the goods back within 14 days after notifying us of your withdrawal. Contact info@bandidoofficial.com for the return shipping address and instructions. Please pack the goods carefully. You bear the direct return postage costs where you were informed of these costs before purchase. For an item that cannot normally be returned by post, contact us about collection and the applicable return cost.

Refunds

We refund payments for the withdrawn purchase within 14 days of receiving your withdrawal notice. We may wait until we receive the goods or evidence that you have sent them, whichever comes first. Refunds use the original payment method unless we agree otherwise with you, without refund or payment transaction fees.

If you withdraw from the whole order, the refund includes the cost of standard outward delivery. Any extra amount you chose to pay for a more expensive delivery service is not included.

Condition of the goods and exceptions

You may inspect goods as you would in a shop. You may be responsible for a reduction in value caused by handling beyond what is needed to establish their nature, characteristics and functioning.

A reduced price does not remove your statutory withdrawal rights. For sealed goods that are unsuitable for return for health protection or hygiene reasons, the statutory exception applies only if the seal was removed after delivery. Opening ordinary packaging alone does not automatically remove your right to withdraw.

Faulty goods and business purchases

Rights concerning faulty, damaged or incorrect goods are separate from withdrawal rights. Contact info@bandidoofficial.com so we can resolve the problem. Necessary return costs for defective goods are our responsibility. The consumer withdrawal period does not apply to purchases made in the course of a business.

Optional withdrawal notice

You may use the following wording, or send any other clear statement:

To: COSMO BELGIUM BVBA, Mechelsesteenweg 297c, 2550 Kontich, Belgium; info@bandidoofficial.com
I/we withdraw from the contract for the following goods: ______
Ordered on / received on: ______
Name and address: ______
Order number (if available): ______
Date: ______
Signature (only when sent on paper): ______