Privacy Statement – A detailed explanation of how we handle your personal data!
Through our webshop BandidoOfficial.com, privacy-sensitive data, i.e., personal data, are processed. The website www.bandidoofficial.com regards careful handling of personal data as very important. Personal data are therefore carefully processed and secured by us.
In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:
- We clearly state for which purposes we process personal data. This is done through this privacy statement;
- We limit our collection of personal data to only those data necessary for legitimate purposes;
- We ask your explicit consent to process your personal data where required;
- We take appropriate security measures to protect your personal data and demand the same from parties processing data on our behalf;
- We respect your right to access, correct, or delete your personal data upon request.
BandidoOfficial.com is responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend you read this carefully.
This privacy statement was last updated on [adjust date if needed].
When do we collect your data?
When you visit our webshop, place an order, or contact our customer service — these are just a few examples of moments when we collect your data. All for a purpose, of course. But we think it is important to inform you about this. Therefore, this privacy statement describes the moments when we process personal data.
Use of our webshop
When you visit our webshop, various data are collected from you. These are not names, email addresses, or phone numbers, but technical data such as your anonymized IP address, cookies, and browser data like the type of browser (Chrome, Internet Explorer, Firefox).
Your IP address and browser data are examples we use in Google Analytics. This software helps us see how visitors like you use our webshop. We have a processing agreement with Google to regulate data handling. Furthermore, we allow Google to view the Analytics information when we request support. If you consent, Google Analytics temporarily links data as described above to your Google Account, enabling personalized ads via remarketing.
Thus, during your visit and use of our webshop, we receive certain data from you — which can be personal data. We only store and use personal data directly provided by you, related to the service you requested or data clearly intended for processing.
Cookies
Our webshop uses cookies. Third parties we engage also place cookies. When you first visit our webshop, you will see a notice explaining why we use cookies and which you want to accept.
We have agreements with third parties who place cookies and applications. However, we cannot fully control what those providers do with cookies when reading them. For more information about these applications and their cookie usage, please consult their privacy policies (note: these may change regularly).
Want to delete or disable cookies?
Be aware that this may cause our webshop not to function optimally. Below are instructions per browser to disable cookies:
- Safari (iOS)
- Safari (macOS)
- Chrome
- Firefox
- Internet Explorer
- Edge
Placing an order (with or without account)
When you place an order with us, we need various data from you:
- Email address
- First and last name
- Shipping and billing address
- Phone number
- Payment details
- IP address
We need this information to receive payment and ensure your order reaches you. We ask for your email to send confirmation and invoice. The phone number is primarily to inform you about changes regarding your order if necessary. The IP address helps us exclude fraudsters.
If you order with an account (which you can also create during ordering), we keep your data as long as you keep your account. Usually, the reason you create an account is to avoid filling in your details repeatedly.
Additional data stored in your account include:
- Your previous orders;
- Your address book;
- Your wish list;
- Your written product reviews.
We will not share your personal data with third parties unless necessary to execute the agreement you entered into or required by law. In case of suspected fraud or abuse of our webshop, we may provide personal data to competent authorities.
Contacting us
If you have questions, complaints, or feedback, you can call, email, or chat with us. To assist you quickly and properly, we use various data from you, initially only your name, email, and/or phone number. If you have ordered before, we can also access your order history linked to your email — saving you from searching for an order number!
Beyond these, you choose which data to share with us. The data you send us are kept as long as necessary to fully answer and handle your inquiry or complaint.
Newsletter subscription
We send digital newsletters several times a week. These are not only general newsletters but often also personalized ones. To tailor the content, we ask for your interests and use your purchase history.
Want to unsubscribe? It’s easy! Open the latest newsletter and click the Unsubscribe link at the bottom. If you have trouble, you can also contact our customer service (though this may take longer).
Writing blog comments
If you write a blog comment, the following data will be published and visible to everyone:
- Name
- The comment (which can contain anything)
You choose what information you publish. It is possible you can be identified through this. Upon request, we will anonymize your published information.
Writing product reviews
If you write a product review, the following data will be published and visible to everyone:
- Name
- The review (which can contain anything)
You choose what information you publish. It is possible you can be identified through this. Upon request, we will anonymize your published information.
We also collect your email when you are logged in and write a review, so you can always find your reviews back in your account. Your email is not published.
Social Media
Our webshop includes social media buttons, mainly on blogs. When you click one, the social media party places a cookie on your computer. To learn more, please consult the privacy policy of the social media platform:
Security
We take security measures to prevent misuse and unauthorized access to personal data. This includes SSL connections, logging access to personal data, and restricted digital and physical access.
Retention periods
Unless otherwise described above, we keep your personal data as long as needed to complete your order, including warranty. After that, we keep data for up to 3 more years for statistical purposes, after which data will be deleted unless a legal obligation requires longer retention (e.g., fiscal retention of 7 years for payment data).
Third-party websites
This privacy statement does not apply to third-party websites linked to our webshop. We cannot guarantee these parties handle your data reliably or securely. We recommend reading their privacy policies before using these websites.
Changes to this privacy statement
We reserve the right to change this privacy statement. It is recommended to check it regularly to stay informed of changes.
Access and correction of your data
For questions about our privacy policy or to request access, correction, or deletion of your personal data, you can contact us anytime:
BandidoOfficial.com
Email: info@bandidoofficial.com
Phone: +32 470 36 45 32
You can also request a data export of data we process with your consent or request limitation of processing.
To prevent misuse, we may ask you to adequately identify yourself. For cookie-related data, please provide a copy of the cookie from your browser settings. If data are incorrect, you may request correction or deletion.
Data Protection Authority
We are happy to assist you with complaints about personal data processing. Under privacy law, you also have the right to file a complaint with the Data Protection Authority (Autoriteit Persoonsgegevens) regarding our processing of personal data.
